Prices
All prices shown in the website include GST (15%).
Conditions for Credit Card payments
At the moment we are accepting Visa, MasterCard.
Card payments are handled by Woocomerce who has the highest security standards.
Conditions for Direct Credit payments
Direct Credit is where you deposit the funds into our bank account, using phone or bank transferring, internet banking, or by manually depositing the funds into our account. Please use your Invoice number as reference.

Our account information:
Bank: ASB BANK
Account Name: INKNZ
Account Number: 12-3119-0213410-02

Working Time
Customers can place orders for 24 hours a day, 7 days a week.
Our working time is from 9:00AM to 5:00PM, Monday to Friday.
Our delivery time is from Monday to Friday. Normally, an order will be sent out in the next business day.
Products will be normally delivered to you within 1-4 days, based on your location.

Deliveries
We delivery the products to you at your doorstep by Courier.
Delivery Charges
Delivery to the North Island is $6.95+gst
Delivery to the South Island is $9.95+gst
RD rural please add $4+gst

Back orders
If an item is temporarily out of stock we will retain all items on back order until we can dispatch the entire order. However we will contact you about the Back Order.

Warranty
INKNZ guarantees that our products are working as intended and do not damage your printer. If the product is not working as intended, we will replace it free of charge within 12 months from date of purchase. Your warranty on the printer will not be affected whether you are using a compatible or an original cartridge.

Returns Policy
You have the right to cancel an order without reason within 7 working days after you receive the goods (does not apply to business to business transactions). A valid Return number is required for all returns to INKNZ.
We cannot accept any return that does not have a valid Return number clearly printed on the outside of the package. Under no circumstances do we accept items posted back to our PO Box.
You can request a Return number by sending an e-mail to info@inknz.co.nz.
If items are returned to our PO Box you will incur forwarding charges!
Quote your invoice number and/or your customer name and describe the reason for return in detail. Customer Support will e-mail you a Return number and instructions on how to proceed.

Please remember you must take care of the goods whilst they are in your possession, goods returned damaged or used will not be accepted. Return carriage is to be paid by you, and the goods must be in original packaging. Items that have been opened are not be able to be returned / We do reserve the right to charge a 15% – 20% re-stocking fee may. You return the goods on your own risk.

Complaints
If you wish to return faulty goods please e-mail info@inknz.co.nz , include full details of the problem and your invoice number. You will receive further instructions by e-mail. You must make your complaint as soon as possible from the delivery of the goods.
By ordering from INKNZ you give permission for us to add you to our Mailing list to receive our Special offers, we have a safe unsubscribe policy. From time to time will email directly about a particular offer, should you not wish to receive these offer’s please contact us via email on info@inknz.co.nz

This does not affect your statutory rights as a consumer.

False orders
All attempts to place false orders or attempts to deceive will be reported to the local police authority.

Governing Law and Jurisdiction
The Conditions shall be governed by and construed in accordance with the laws of New Zealand and you irrevocably submit to the exclusive jurisdiction of the courts of New Zealand. Thus, contracts between you and INKNZ shall be governed by New Zealand Law.

Privacy Policy
We are committed to providing our customers with a secure, private shopping experience.

Why does INKNZ collect and retain personal information?
We collect your personal information to enhance our web site so that we may offer you a more personalised, tailored service. We also use this information to undertake any dealings or transactions with you (see the Terms and Conditions for further details).

Who can access this information and who is it shared with?
Only specified INKNZ employees are able to access your personal data. 
We will never share your personal data with any third parties.

Storage of personal information
We are aware that you may be concerned about the privacy and confidentiality of your personal information. We have taken many steps – from both technical and systems perspectives – to ensure that all of your information is well protected, however we also recommend that you do not disclose your email and password to anyone.

Age limit
You must be 18 years or older to order from INKNZ